Two main trends are currently taking place in the cleaning market: first, the increase in quality demands of cleaning services by customers; second, the companies that sink prices. For a cleaning company, this means providing businesses with high-quality services without raising prices. We will share how to improve your service in 5 easy steps.
Effective task
planning
Task assignment is one
of the main duties of a supervisor managing a cleaning crew. Unfortunately, a
poorly planned schedule causes delays in the arrival of the next clients,
which, in turn, negatively affects the company's image.
With B2Field, the
cleaning team manager will be able to assign periodic and one-time tasks. All
relevant information is specified in the task: description, address and phone
number of the client, as well as the time of the assignment. Through push
notifications, the cleaner will receive the task details on his smartphone via
a mobile app. The employee can look at the list of tasks for the day and build
a route between customers. The task for the cleaner in the mobile application
You can include a
checklist in the task description, which we'll discuss in the next section, and
specify the needed equipment and materials. For example, if an employee forgets
a stepladder, reaching and cleaning high-rise surfaces and objects will be
difficult, impacting the bottom line. A clear checklist will help the cleaner
to deliver high-quality service on the first try.
Management of field
employees
Cleaners often perform
minor jobs, such as regular apartment maintenance, without a supervisor. We
have another great tool to monitor the fulfillment of those orders. The B2Field
mobile app has a built-in GPS tracker that records the cleaner's location.
Therefore, it is impossible to start a task without being physically in the
specified location.
This way, the manager
can ensure that the work has started on time. In addition, the task completion
duration is also recorded automatically, which means you can check how long the
job took.
Operating
Procedures: A Cleaning Checklist
Among the main
problems that affect the quality of cleaning, two factors are usually cited:
- the high turnover of staff in
cleaning positions and their low professional training,
- The scarce inspection by the
managers does not indicate the deficiencies in the cleaners' work to
retain the staff.
A mobile process chart
is one of the main tools to help cleaners and managers stay compliant. Contains
the following information:
- type of job,
- rated duration,
- repeat frequency,
- work description,
- supervisor checklist,
- completion result,
- equipment,
- consumables.
Thanks to this process
chart, you can regulate cleaning in shopping centers, offices, apartments and
country houses. This chart can easily be turned into a checklist, which will be
available to the cleaner and supervisor via the app. By marking the completed
tasks, the employee can check them again and inform his superiors about the
work done.
A manager can create checklists
in the B2Field app using mobile forms. The tool is an alternative to the forms
we see in malls, restaurants, and other public places. On paper, the person in
charge can put his signature one day in advance, but with B2Field, this is
impossible. Instead, the application captures the time of submission of the
mobile form. In addition, in it, you can disable the upload of photos from the
gallery — in this way, employees can only take a photo in real-time.
Starting with a cleaning services business plan will be a plus point for your business
development.
Customer opinions
to improve your service
Mobile forms can also
be used for post-cleanup reporting. For example, you can easily add before and
after photos to forms, mark services rendered, and get electronic signatures
and customer ratings.
Once the cleaner fills
out and submits the form, it is instantly available for review in the office.
In the program, the manager will be able to check the employee's performance
and the client's evaluation. In addition, the customer can be contacted for
further feedback if the rating is low. This approach will allow your company to
improve service and increase customer loyalty, which is crucial in the highly
competitive cleaning market.
Analysis of current
business processes
As we have already
mentioned, B2Field allows you to collect customer opinions and ratings. In
addition to feedback, B2Field also captures other important data that helps you
assess the productivity of your cleaners.
The main visual tool
for this is the dashboard. This shows the main workflows:
- number of tasks completed,
- employee rating based on
completed tasks — ideal for calculating bonuses and KPIs,
- Mileage (if your company offers
fuel compensation),
- Activity by areas: this
function can be useful when analyzing the areas of the city where its
services are most in demand. In this way, you will be able to know, for
example, where you need to intensify your marketing strategies.
- To get an exceptional business
plan we recommend you to get in touch with Maven
Business Plans.
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